By email — for the case
The right channel when you are attaching a CT scan or a medical history. Files stay intact and nothing is lost in a chat thread.
International patients
Send the case.
There is no form to fill in here on purpose. A useful preliminary opinion needs your imaging and your history, and those travel better by message than through a set of boxes.
Step one
What to include
The difference between a general answer and a useful one is almost entirely in what arrives with the first message.
- A CT scan, if you have one. A cone beam CT (CBCT) of the upper jaw is the single most useful item. A panoramic X-ray is better than nothing but shows far less about available bone. Send the file itself, not a photograph of a screen.
- What you have been told so far. If another surgeon said a graft was needed, that implants were not possible, or that you should wait — say who said it and what reason they gave.
- Your history with implants. Previous implants, whether any failed, and roughly when. Include records from the earlier treatment if you still have them.
- Relevant medical history. Conditions and medications that affect surgery or healing — particularly bisphosphonates, anticoagulants, diabetes, smoking, and any history of radiotherapy to the head or neck.
- Where you would be travelling from, so the plan can be built around realistic dates rather than adjusted afterwards.
Please write in English. Correspondence is handled in English and Portuguese, and Spanish is understood. If your first language is another one, English keeps the clinical detail accurate — a mistranslated medical history is worse than a slow reply.
Step two
Where to send it
By WhatsApp — for questions
The right channel for a short question before you commit to gathering records. Messages reach the clinic reception and are normally answered within minutes during clinic hours. Natal is on UTC−3 with no daylight saving — check the difference before expecting an instant reply.
The reception answers quickly. The clinical opinion — whether your case is one for zygomatic implants — comes from Dr. Coutinho after he has looked at your imaging, not from a call centre and not from an automated quote. Those are two different replies, and the second one is worth waiting for.
Step three
What happens next
Preliminary opinion
You are told whether the case looks like one for zygomatic implants, whether conventional implants would serve you better, or whether the imaging is not sufficient to say.
Plan and dates
If the case proceeds, the plan and the time you would need in Natal are agreed in writing before you book travel — not after you arrive.
In person
Examination and imaging in Natal confirm or revise the preliminary opinion. A remote opinion is provisional by definition, and it is treated that way.
Nothing here is a diagnosis. No opinion given by message — on this site or any other — establishes that a treatment is indicated for you. That determination requires examination and imaging, and it is the reason the in-person assessment exists.
Where to come
The clinic
Ancore Implantodontia operates inside Clínica OdontoFace, in the Tirol district of Natal, on the north-east coast of Brazil. The nearest airport is Natal — Aluízio Alves International (NAT).
Praça Augusto Leite, 656, Sala 14
Tirol · Natal / RN · CEP 59020-380
Brazil
